Refund & Cancellation Policy
Effective Date: October 5, 2026
This Refund & Cancellation Policy applies to subscriptions and services provided by FINIVAH LLC (“Finivah,” “we,” “us,” or “our”). This policy should be read together with our Terms of Service.
1. Subscription Cancellation
You may cancel a recurring Finivah subscription using the available account or billing functionality or another cancellation method communicated by Finivah.
Unless otherwise stated, cancellation takes effect at the end of your current paid billing period. You may continue to access the applicable Services through the remainder of that paid period, subject to the Terms of Service.
Cancellation prevents future renewal charges for the cancelled subscription but does not automatically provide a refund for amounts already paid.
2. Refund Requests
For purchases processed through Paddle, transactions are generally non-refundable unless required by applicable law. Paddle may consider discretionary refund requests submitted within 14 days of the applicable transaction date. Submitting a request within this 14-day period does not guarantee a refund.
Refund requests are reviewed in accordance with Paddle’s applicable Refund Policy and any mandatory consumer rights.
3. Add-Ons and Services
Refund eligibility for Finivah add-ons and service-based purchases, including Review & Help, CFO & Growth, and Fully Managed Bookkeeping, will be determined in accordance with the same applicable Paddle refund policy and any rights provided by applicable law.
4. Annual Subscriptions
Refund requests relating to annual subscriptions may be submitted within 14 days of the applicable transaction date and will be reviewed in accordance with Paddle’s applicable refund policy and applicable law.
Cancellation of an annual subscription prevents future renewal but does not by itself constitute or guarantee a refund.
5. Paddle-Processed Purchases
Finivah uses Paddle as Merchant of Record for purchases processed through Paddle. Paddle handles payment processing, applicable transaction taxes, subscription billing, refunds, and certain payment-related customer-service functions.
Refund and withdrawal requests for Paddle-processed transactions are subject to Paddle’s applicable Buyer Terms, Refund Policy, and legally required consumer rights.
6. Billing Errors and Exceptional Circumstances
If you believe you were charged incorrectly, charged after a properly completed cancellation, charged more than once for the same purchase, or experienced another billing error, please contact Finivah promptly so the matter can be reviewed.
Finivah may issue refunds, credits, or other adjustments at its discretion where appropriate, subject to applicable law and Paddle’s requirements for Paddle-processed transactions.
7. Changes to This Policy
Finivah may update this Refund & Cancellation Policy from time to time.
Updated versions will be posted on this page with an updated effective date. Where applicable law requires additional notice or consent, Finivah will provide such notice or obtain such consent as required.
8. Contact Us
Questions regarding cancellations, refunds, or billing may be directed to:
FINIVAH LLC
Email: support@finivah.com
Business Address:
8401 MAYLAND DR Suite #10902
RICHMOND, VA, 23294,