Privacy Policy

Effective Date: October 5, 2026

FINIVAH LLC (“Finivah,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information processed through our websites, software platform, bookkeeping services, and related products and services (collectively, the “Services”).

This Privacy Policy explains the types of information we may collect, how we use and disclose information, how information may be processed in connection with our Services, and the choices and rights that may be available to you.

By accessing or using the Services, you acknowledge the practices described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to information processed through Finivah websites, applications, customer accounts, bookkeeping and financial-management features, communications, support interactions, and related Services that reference this Privacy Policy.

Finivah provides Services primarily to businesses, business owners, accountants, bookkeepers, professional practices, and their authorized users.

When a Finivah customer provides information about its own customers, vendors, employees, contractors, clients, or other individuals through the Services, the Finivah customer is responsible for determining whether it has the authority and lawful basis necessary to provide and process that information.

2. Information We Collect

The information Finivah processes depends on how you interact with us and which Services you use.

A. Account and Contact Information

We may collect information such as:

• name;
• email address;
• telephone number;
• business name;
• business address;
• job title or role;
• account identifiers;
• login and authentication information;
• professional or practice information; and
• other information you provide when creating or maintaining an account.

B. Business and Financial Information

When you use Finivah’s bookkeeping, accounting, reporting, or related features, we may process business and financial information including:

• financial transactions;
• transaction descriptions and categories;
• chart-of-accounts information;
• account balances;
• journal entries;
• reconciliations;
• invoices and bills;
• payments;
• customer and vendor records;
• financial reports;
• budgeting and forecasting information;
• liabilities and other accounting records; and
• other information entered, uploaded, imported, generated, or maintained through the Services.

C. Documents and Files

You may upload or otherwise provide documents and files in connection with the Services, such as receipts, invoices, statements, supporting documentation, and other business records.

Those documents may contain personal, financial, or business information relating to you or third parties.

D. Information About Other Individuals

Information entered into a company’s books or records may include information about customers, vendors, contractors, employees, clients, or other individuals.

Finivah generally processes this information on behalf of the customer that provided it in order to provide the requested Services.

Customers are responsible for ensuring that they have appropriate authority to provide such information to Finivah.

E. Subscription and Transaction Information

We may receive information relating to your subscription, purchased products or Services, billing status, transaction status, subscription identifiers, renewal status, applicable taxes, refunds, and similar payment-related information.

Payment transactions may be processed by third-party payment providers, including Paddle.

Finivah does not need to receive or store full payment-card details when those details are processed directly by the applicable payment provider.

F. Communications and Support Information

If you communicate with Finivah, request support, submit a contact form, participate in Review & Help, Managed Bookkeeping, or otherwise communicate with our personnel, we may process:

• your communications;
• support requests;
• questions;
• correspondence;
• information supplied to resolve an issue; and
• records reasonably necessary to provide or document the requested assistance.

G. Technical and Usage Information

When you use our websites or Services, certain information may be collected automatically, including:

• IP address;
• browser type;
• device information;
• operating system;
• pages or features accessed;
• dates and times of access;
• application activity;
• referring pages;
• diagnostic information;
• log information; and
• information regarding interaction with the Services.

This information may be used to operate, secure, diagnose, analyze, and improve the Services.

3. How We Collect Information

We may collect information:

• directly from you;
• through your use of the Services;
• from users you authorize;
• from accountants, bookkeepers, practices, or other representatives you authorize;
• from integrations or services you choose to connect;
• from payment providers;
• from service providers supporting our operations;
• from communications with you; and
• automatically through cookies, logs, and similar technologies.

If you choose not to provide information necessary for a particular Service, Finivah may be unable to provide that Service.

4. How We Use Information

Finivah may process information to:

• create, maintain, authenticate, and secure accounts;
• provide bookkeeping, accounting-software, reporting, and related functionality;
• categorize and organize transactions;
• generate financial reports and other requested outputs;
• provide Review & Help and Managed Bookkeeping;
• provide AI-assisted and automated functionality;
• provide customer support;
• communicate regarding accounts, subscriptions, Services, security, or support;
• administer subscriptions and billing;
• process and reconcile payment and subscription information;
• maintain, troubleshoot, secure, and improve the Services;
• detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized activity;
• enforce our Terms of Service and other agreements;
• comply with legal and regulatory requirements;
• establish, exercise, or defend legal rights;
• develop and improve Finivah’s products and Services;
• generate aggregated or de-identified information where permitted by law; and
• carry out other purposes disclosed to you when information is collected or with your authorization.

5. AI and Automated Processing

Certain Finivah Services may use artificial intelligence, machine learning, automated rules, algorithms, or similar technologies to assist with transaction categorization, financial analysis, summaries, suggestions, forecasting, support, or other functionality.

Information relevant to the requested functionality may be processed through such systems as necessary to provide the applicable feature.

AI-assisted and automated processing may involve financial information, transaction information, business information, communications, or other Customer Data depending on the feature being used.

AI-generated or automated results may contain errors or inaccuracies. Customers remain responsible for reviewing financial information and outputs as described in the Finivah Terms of Service.

Finivah may use third-party technology and service providers in connection with AI-assisted functionality. Information shared with such providers is subject to applicable contractual arrangements, privacy protections, and the provider’s role in delivering the applicable Services.

Finivah does not sell Customer Data to AI providers for their independent marketing purposes.

6. Human Access to Financial and Business Information

Finivah is not exclusively an automated software service.

Where you request or use Review & Help, Managed Bookkeeping, customer support, account assistance, or another Service involving human assistance, authorized Finivah personnel and, where appropriate, authorized contractors or service providers may access and process relevant Customer Data as reasonably necessary to provide the requested Service.

Such access may include reviewing transactions, classifications, accounts, reconciliations, documents, reports, communications, or other relevant records.

Authorized personnel may also access information where reasonably necessary to:

• investigate technical or support issues;
• protect account and platform security;
• prevent fraud or abuse;
• maintain or troubleshoot the Services;
• comply with legal obligations; or
• protect the rights and safety of Finivah, its customers, or others.

Access is intended to be limited to legitimate business and service purposes.

7. Accountants, Bookkeepers and Authorized Users

Customers may authorize accountants, bookkeepers, employees, professional practices, or other users to access or manage company information through Finivah.

Information may be made available to such authorized users according to the permissions associated with the applicable company or account.

Finivah may rely on customer-established permissions and authorizations unless we have reason to believe that access is unauthorized.

Customers are responsible for selecting appropriate users, managing their access, and ensuring that authorized representatives have permission to access the relevant information.

8. How We Disclose Information

Finivah may disclose information in the circumstances described below.

Service Providers

We may provide information to vendors, contractors, infrastructure providers, hosting providers, database providers, storage providers, authentication providers, communications providers, analytics providers, AI technology providers, security providers, payment providers, professional advisers, and other service providers that perform functions on our behalf.

These providers may process information as reasonably necessary to perform services for Finivah.

Authorized Users and Representatives

We may disclose information to accountants, bookkeepers, professional practices, employees, business owners, or other persons authorized to access a customer’s account or company information.

Payment Providers

Information relating to purchases and subscriptions may be shared with or received from payment providers such as Paddle for purposes including payment processing, subscription management, tax handling, fraud prevention, refunds, customer billing support, and related functions.

Legal and Safety Purposes

We may disclose information where we reasonably believe disclosure is necessary to:

• comply with applicable law, legal process, court orders, or lawful governmental requests;
• enforce our agreements or policies;
• investigate fraud, security incidents, or unlawful activity;
• protect the rights, property, security, or safety of Finivah, our customers, or others; or
• establish, exercise, or defend legal claims.

Business Transactions

Information may be disclosed or transferred in connection with an actual or proposed merger, acquisition, financing, reorganization, sale of assets, change of control, bankruptcy, or similar corporate transaction, subject to applicable law.

With Your Direction or Consent

We may disclose information when you direct us to do so, authorize the disclosure, or intentionally use functionality that requires information to be shared with another party.

9. Sale of Personal Information

Finivah does not sell Customer Data to third parties for their independent marketing purposes.

If Finivah’s practices change in a manner that creates additional rights or disclosure obligations under applicable privacy law, this Privacy Policy and applicable privacy choices will be updated as required.

10. Aggregated and De-Identified Information

Finivah may create aggregated, statistical, or de-identified information from information processed through the Services where such information does not reasonably identify an individual.

Subject to applicable law, we may use such information for analytics, security, research, product development, service improvement, operational planning, and other legitimate business purposes.

11. Cookies and Similar Technologies

Finivah and service providers supporting our websites or Services may use cookies, session technologies, logs, and similar technologies to:

• authenticate users;
• maintain sessions;
• remember preferences;
• provide requested functionality;
• protect account security;
• prevent fraud;
• understand website and Service usage;
• diagnose technical issues; and
• improve performance and user experience.

Some cookies or similar technologies are necessary for the website or Services to function properly.

Browser settings may allow you to block or delete certain cookies. Disabling necessary cookies may prevent portions of the Services from functioning correctly.

Where applicable law requires consent for non-essential cookies or similar technologies, Finivah will provide appropriate choices.

12. Third-Party Services and Links

The Services may integrate with, connect to, or contain links to third-party services.

Information you provide directly to a third party or that a third party independently collects is governed by that third party’s privacy practices.

Finivah is not responsible for the privacy, security, or data practices of independent third-party websites or services.

We encourage users to review the privacy policies of services they choose to connect to Finivah.

13. Data Security

Finivah uses administrative, technical, and organizational safeguards designed to protect information against unauthorized access, use, alteration, disclosure, loss, or destruction.

However, no electronic transmission, network, database, storage system, or security measure can guarantee absolute security.

Customers are responsible for protecting account credentials, using appropriate passwords and security practices, limiting access to authorized users, and promptly notifying Finivah of suspected unauthorized access.

14. Data Retention

Finivah retains information for as long as reasonably necessary for the purposes for which it was collected or processed, including to provide the Services, maintain business and financial records, comply with legal obligations, resolve disputes, prevent fraud or abuse, enforce agreements, maintain security, and establish or defend legal rights.

Retention periods may vary depending on the type of information, nature of the Services, customer relationship, legal requirements, and operational needs.

Deletion of an account does not necessarily result in immediate deletion of every copy of information. Certain information may remain in backups, logs, financial records, legal records, or other systems for an appropriate period where reasonably necessary or legally required.

Where Finivah processes information on behalf of a business customer, retention and deletion may also depend on that customer’s instructions and applicable contractual obligations.

15. Customer Records and Backups

Finivah uses systems and safeguards designed to maintain and protect information processed through the Services. However, no electronic storage, database, transmission, or information system can guarantee against every instance of loss, corruption, deletion, interruption, or unavailability.

You are responsible for maintaining independent copies of original financial records, source documents, bank statements, receipts, invoices, tax records, contracts, and other business information that you are legally or operationally required to retain.

Finivah should not be used as the sole backup, archive, or permanent repository for records that must be preserved.

To the maximum extent permitted by applicable law, Finivah does not guarantee that Customer Data will never be lost, corrupted, deleted, or temporarily unavailable. Responsibility and liability relating to loss or unavailability of data are also subject to the disclaimers and limitations contained in Finivah’s Terms of Service.

16. Your Privacy Rights and Choices

Depending on where you reside and subject to applicable law, you may have rights concerning personal information, which may include the right to:

• request access to personal information;
• request correction of inaccurate personal information;
• request deletion of certain personal information;
• obtain a copy of certain personal information;
• opt out of or object to certain processing;
• withdraw consent where processing is based on consent; or
• appeal certain decisions concerning a privacy request where applicable.

These rights are not absolute and may be subject to exceptions provided by law.

Finivah may need to verify your identity before fulfilling a request.

Where Finivah processes personal information solely on behalf of a business customer, we may direct a request to that customer because the customer may be responsible for determining how the information is processed.

Privacy requests may be submitted using the contact information below.

17. Marketing Communications

Where Finivah sends promotional email communications, you may unsubscribe using the unsubscribe mechanism included in the communication or by contacting us.

Even if you opt out of promotional communications, Finivah may continue to send non-promotional communications concerning your account, subscription, transactions, security, Services, support requests, or other business relationship.

18. Children’s Privacy

Finivah’s Services are intended for businesses and adults and are not directed to children.

Finivah does not knowingly permit children under 13 to create Finivah accounts.

If we become aware that personal information has been collected directly from a child in circumstances prohibited by applicable law, we will take appropriate steps consistent with applicable legal requirements.

19. International Processing and Transfers

Finivah and its service providers may process information in the United States and other locations where Finivah or its service providers operate.

As a result, information may be transferred to or processed in jurisdictions whose data-protection laws differ from those of your jurisdiction.

Where applicable law requires particular safeguards for international transfers, Finivah will use appropriate mechanisms as required.

20. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on the applicable law and Finivah’s obligations under that law, those rights may include access, correction, deletion, portability, and certain opt-out rights.

Finivah will respond to valid privacy requests in accordance with applicable law and may request information reasonably necessary to verify the request.

Where permitted by applicable law, an authorized agent may submit a request on your behalf, subject to verification of the agent’s authority.

Finivah will not unlawfully discriminate against an individual for exercising applicable privacy rights.

21. Information Processed on Behalf of Business Customers

Finivah frequently processes personal information contained within financial and business records on behalf of its business customers.

For example, a customer’s Finivah account may contain information concerning that customer’s own customers, vendors, employees, contractors, clients, or other individuals.

In those circumstances, the Finivah customer generally determines why the information is entered into and processed through the Services.

If you are an individual whose information has been provided to Finivah by one of our business customers and you wish to exercise rights concerning that information, you may need to contact the relevant business customer directly.

Finivah will assist customers with applicable privacy obligations where required by law or contractual commitments.

22. Changes to This Privacy Policy

Finivah may update this Privacy Policy from time to time to reflect changes in our Services, business practices, technology, or legal requirements.

An updated Privacy Policy will be posted on this page with an updated effective date.

Where applicable law requires additional notice or consent regarding a material change, Finivah will provide such notice or obtain such consent as required.

We encourage users to periodically review this Privacy Policy.

23. Contact Us

Questions, concerns, complaints, or requests regarding this Privacy Policy or Finivah’s privacy practices may be directed to:

FINIVAH LLC

Email: support@finivah.com

Business Address:
8401 MAYLAND DR #10902
RICHMOND, VA, 23294,